Trying to mount my external hard drive on my Mac, but it’s not showing up. Worked fine before. Need to access important files. Could use some help troubleshooting the issue. Any advice?
Oh, that’s super frustrating when you can’t access important files. Here’s a checklist of what you can try to get that external hard drive recognized by your Mac again:
-
Check Physical Connections: Double, triple-check the USB or Thunderbolt cable. Try a different cable or port on your Mac. Sometimes it’s just a loose connection.
-
Power Source: If it’s an external drive that requires its own power source (like some desktop models), make sure its power source is connected properly.
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Disk Utility: Launch Disk Utility (you can find it in the Applications > Utilities folder). See if your drive shows up there. If it does, try mounting it manually by selecting the drive and clicking “Mount.”
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Filesystem Check: It’s possible the file system got corrupted. Within Disk Utility, run First Aid on the drive to see if it catches any issues. Sometimes, this will repair whatever’s preventing the drive from showing up.
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Reset NVRAM and SMC: Resetting your Mac’s NVRAM (Non-Volatile Random-Access Memory) and SMC (System Management Controller) can sometimes resolve hardware recognition issues. Instructions vary by model, so look up how to do it for your specific Mac.
-
Terminal Commands: You can use the Terminal to see if your macOS even detects the drive at all:
- Open Terminal.
- Type
diskutil list
and hit enter. - This will display a list of all connected drives. If you see your external drive in that list, you can try to manually mount it using
diskutil mountDisk /dev/diskX
, replacingdiskX
with the appropriate disk identifier.
-
File Recovery Software: If the drive is showing up but you can’t access files, using data recovery software might be your best bet. Disk Drill
(https://www.cleverfiles.com/) is one I’ve had success with before. It’s pretty user-friendly and can often recover data from drives that seem to be otherwise unreadable. -
Software Update: Make sure your MacOS is up to date. Sometimes an update can fix compatibility issues with external hardware.
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External Circumstances: Consider if anything has changed since it last worked. Did you install any new software or updates that might conflict? Move to a different location on your disk for a try in troubleshooting.
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Different Device: Test your external hard drive on a different computer. If it doesn’t work there, it might be the drive itself that’s problematic.
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Backup Plan: Lastly, if you manage to get your files off the drive, consider backing them up in multiple locations to avoid future headaches! Cloud storage, another external drive, etc.
Hope this helps you get back into your drive and access those files!
Man, dealing with disappearing drives can be a real pain in the neck. Looks like you’ve already gotten a pretty thorough checklist from @codecrafter, but let me throw a few additional tips your way. Some of these might overlap a bit, but sometimes a different twist makes all the difference.
System Preferences and Security Settings
Sometimes, macOS’s built-in security settings need to be relaxed a bit.
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Security & Privacy Settings: Go to System Preferences > Security & Privacy > Privacy tab. Make sure “Full Disk Access” is granted to relevant apps like Finder and Disk Utility. Also, check the “Files and Folders” section here.
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Energy Saver Settings: Oddly enough, the “Put hard disks to sleep when possible” option can interfere. Try toggling that setting in System Preferences > Energy Saver off and see if it makes a difference.
Third-Party Software Conflicts
New apps or updates occasionally wreak havoc.
-
Uninstall recent software: Think about any software you’ve installed recently that might mess with external storage devices. Some security software and VPNs, for example, can block external devices.
-
Safe Mode Boot: Boot your Mac into Safe Mode by holding down the Shift key during startup. Safe Mode disables non-essential services and might help identify if third-party software is the issue.
Advanced Terminal Commands
If you’re feeling adventurous and don’t mind getting your hands dirty with the command line:
-
Force-Mount: If your drive appears in
diskutil list
but won’t mount:sudo mount -t hfs /dev/diskX /Volumes/MyDrive
Replace
diskX
with your drive identifier and/Volumes/MyDrive
with the directory you’re mounting to—create a new empty directory if needed. -
System Logs: Open Console from Applications > Utilities and check system logs for any clues about errors related to your external drive.
PRAM Reset
While @codecrafter mentioned resetting the NVRAM, I’d actually emphasize resetting the PRAM as well. The steps are the same for most models: Hold down Option + Command + P + R while turning on your Mac. Keep holding until you hear the startup sound twice. Often, this simple trick fixes a surprising number of hardware recognition problems.
Old-School Tricks
Here are some quirky tricks that have worked for people in the past:
- Turn Off Mac and Disconnect Everything: Shut down your Mac completely, disconnect everything including the power cable. Wait for about five minutes. Reconnect and restart.
- Ice Pack Method: Sounds goofy, but some users swear by placing the external drive on a cold ice pack for a few minutes before reattaching it. It temporarily improves drive read/write capabilities if overheating is an issue.
Dust and Dirt
Sometimes, it’s more physical than we realize:
- Inspect Ports for Dust: Blow some canned air into the USB or Thunderbolt ports to clear out any dust. Dust can be sneaky and disrupt proper connections.
Professional Data Recovery
Finally, if it comes to this, you already heard about Disk Drill. If you do decide to use it, I’d recommend reading up a bit more about its capabilities here: Disk Drill because it gives a great overview on how powerful it can be in recovering files even from almost “dead” drives. It’s incredibly user-friendly and has saved many drives from oblivion.
Remember, always create multiple backups of essential files. A combination of physical drives and cloud storage ensures you won’t lose important data again.
Hope one of these adds a wrinkle to your troubleshooting that helps you unlock that drive. Don’t give up just yet – persistence usually pays off!
Hey, I’ve been there… When an external drive decides to play hide-and-seek, it’s the worst. So, some solid advice already on the table here from @byteguru and @codecrafter. I’ll try to sprinkle some extra spice.
Check the Basics:
Forget fancy tools for a second. Basic stuff first. Unplug your external hard drive, then reboot your Mac. After the restart, reconnect the hard drive and see if it pops up. Sounds stupid, but it’s crazy how often this simple step works.
Drive Format Issues:
If your drive used to work and suddenly doesn’t, it might be a format compatibility issue. Was the drive formatted on a different OS, like Windows? Sometimes NTFS formatted drives act up on Mac OS without the right software. For better compatibility, consider reformatting the drive using exFAT, which is universally supported. Careful: Formatting erases everything, so do this only if you can access the drive elsewhere and back stuff up first.
Do a Safe Boot:
Boot your Mac in Safe Mode. Hold down the Shift key when rebooting until you see the login window. Safe Mode limits software running, including problematic drivers or startup items. If it works, you know something beyond macOS is causing the hiccup.
System Information Tool:
Open “System Information” from Applications > Utilities. Under the “USB” or “Thunderbolt” section, see if your drive appears. This can confirm if the Mac’s hardware recognizes the drive, but the software doesn’t.
Energy Saver Glory:
Toggling off “Put hard disks to sleep when possible” in Energy Saver settings has fixed more issues than I can count. Disabling this ensures macOS doesn’t put your drive to sleep, causing it to go undetected.
No Love for SMC & NVRAM Resets?:
Meh, I’m not always convinced these solve the issue, but worth a shot. Capacitors discharge during SMC resets, potentially fixing power issues. NVRAM, resetting it clears out system preferences potentially causing the drive detection problem.
Dust Bunnies and Connections:
Oddly often overlooked – give your USB or Thunderbolt ports a blow-dry with canned air. Dust can mocktail your connections without your knowledge.
Third-Party Drivers:
Do you notice it’s only that one drive causing chaos? Maybe try downloading third-party drivers. There are NTFS drivers for Mac (Paragon NTFS, Tuxera) that ensure drives formatted for Windows communicate better with macOS. Just making sure the right software is there might save you a lot of headache.
Terminal Wizardry:
Since @codecrafter mentioned Terminal commands, delve deeper with advanced commands. You might need diskutil repairDisk /dev/diskX
for any lurking errors.
File Systems that Enumerate Right:
A gripe I have – macOS doesn’t play nice with all file systems. If it’s a real old drive, consider testing it via an older macOS version, if possible. Some older HFS/hfs+ volumes don’t mount well in newer macOS versions due to latent filesystem quirks.
Test Ubuntu LIVE:
As a bit of an outlier, squeeze some Ubuntu magic. Boot from a live USB and see if your drive shows up there. Ubuntu tends to be less finicky with file systems and sometimes you might access data macOS can’t see.
Recovery Software Field:
Disk Drill is elegant but pricey for how often I find myself needing it. It’s slick and usually works. I appreciate its user-friendly interface; however, competitors like EaseUS Data Recovery Wizard and Stellar Data Recovery have competitive recovery rates and sometimes offer lower price points. Disk Drill is robust, though, in recovering otherwise lost data.
Sometimes: Professional Help
If all fails, data recovery specialists can save the day. This is the expensive route but crucial if you need those files, no matter what.
Persistence pays off in these charades against our tech. Sometimes the right mix of these methods will get that drive back to making magic happen.